Resource Planning and Performance Management have grown into highly sophisticated and decisive functions within contact centres, with
the result that a whole new breed of specialists has emerged.
We’ve a specialist division devoted to resourcing these scarce professionals. Through our close association with the Professional Planning
Forum and workforce management suppliers, we’re one of the best-known and most highly regarded consultancies in the field.
Many of the best candidates use us almost exclusively to help them manage their careers, so our clients enjoy privileged access to what is
a very exclusive club of potential employees.
Naturally, we apply the same high standards and rigorous approach found in all our services – and no-one’s better equipped to match
candidates to the complex demands of individual resource planning roles.
The type of people we deal with will range from Analysts to “Heads Of…” and have abilities including:-
•
Resource planning
•
Management information
•
Scheduling and forecasting
•
ACD and Dialler technologies
•
Project implementation
The Professional Planning Forum is an independent industry body who support effective resourcing and planning
in the contact centre industry.
Established in March 2000, they are supplier-independent and work across all
industry sectors to provide specialist support and development training for contact centre professionals who
take resource planning seriously.
copyright 2004 call centre associates
0208 514 7400 |
