Management resourcing :: It’s all about being professional

As active players in both the permanent and interim fields we manage a wide range of middle and senior management positions, including Team Leaders and Coaches, Operations and Project Managers, Contact Centre Managers and Directors.

It’s not easy to specify exactly the person you need for these kind of roles. It takes a proper analysis of what’s expected of them and of exactly what attributes they need to succeed. All of which takes an in-depth knowledge of the contact centre world.

At CCA we guarantee certain things, such as:-

• An industry experienced consultant will take an in-depth brief of your requirements, from which a detailed project proposal will be created and worked to.
• We offer the same high standards of service to every client, regardless of the assignment or the resourcing methods employed.
• We’ll only promise what we can deliver. If your salary offer is uncompetitive or if your candidate profile is unrealistic, we’ll tell you – and we’ll suggest creative alternatives.
• You’ll receive a carefully selected list of available candidates from which to shortlist
• Any candidate we send for interview will be thoroughly pre-screened, using formal biographical and competency-based methods,
• Any candidate you see will have been briefed about your business and will be genuinely interested in the role and company
• We’ll act ethically and will represent your company professionally, conscientiously and above all honestly at all times.
• We won’t walk away once the appointment is made

If you’d like to explore how we put these values into practice, talk to our clients! We will happily provide contact details of those who’ve agreed to vouch for our services. It’s an impressive list. Call us now on 020 8514 7400 or e-mail info@callcentreassociates.co.uk


 
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 0208 514 7400 |  info@callcentreassociates.co.uk