What they say…

"We recently successfully recruited a Call Centre Senior Manager within a fairly tight timescale through Call Centre Associates. They were extremely helpful and attentive to the needs of the position, putting forward numerous CV’s of highly potential candidates for our perusal and kept in almost daily contact to discuss the situation"
Business Centre Director, Leading Business Process Outsourcer

"In particular you set yourself apart from other agencies in the presentation of candidates. Your detailed pre overview of each candidate really accelerates the project and offers great assurance to the recruiter that you know the individuals well enough to support their applications. Every single candidate presented was of excellent calibre and was a pleasure to meet and interview. Manager, Telecommunications Company

"The candidates put forward by Call Centre Associates reflected this as not just matching to the skill set required but also personality fit to the Senior Team"
Recruitment Officer, Healthcare Organisation

"Due to an expansion we have recently carried out a recruitment campaign to bring on board four new Team Leaders. These were particularly difficult positions to fill due to our requirements being above the industry norm. Call Centre Associates rose to the challenge and helped us recruit three out of our four new managers"
Human Resource Manager, Global Insurance Organisation

"The success rate of Call Centre Associates has been due to their understanding of our requirements, their strong focus and positive attitude about finding the right people for the role and overall professional and pro¬active service to us"
Human Resource Manager, Global Insurance Organisation

"I am delighted with the support, guidance and advice you have provided throughout the search and selection process. I have thoroughly enjoyed working with you and I look forward to the work that we will be doing together on the next vacancy"
Recruitment Consultant, FTSE 100 Company

"Over the last 12 months I have been delighted with the quality of candidates put forward by CCA enabling me to fill 3 key roles in my structure. You can be confident that in the future should we have vacancies in either specialist Call Centre or general operational roles at senior levels, we would have no hesitation in seeking your support"
Senior Manager, Utilities Company

"You have supported our deadlines and ensured that the recruitment process and channels of communication between the candidates and us were managed professionally"
Customer Service Director, Financial Services

"Your agency came highly recommended and all I can say is that these recommendations were borne out by the level of professionalism that you displayed at all times. I would additionally like to thank you for your personal involvement. The fact that you ensured that the candidates met our criteria fully saved a great deal of time in that I did not have to filter the CV's. I would welcome the opportunity to work with you again in the future should a need arise"
Resource Manager, Outsourcer

"We used Call Centre Associates to help us fill a senior Contact Centre Management vacancy. They quickly gained a clear understanding of the nature of our complex organisation and our needs, supplying applicants that were right for us without having to wade through endless irrelevant CV's. In particular, Brucine Francis, our main contact, was helpful, professional, well-informed and always enthusiastic!"
Partner, Management Consultancy

 
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